Home
Vouchers
My Cart
0
Login

Privacy

Privacy Policy

 

This is the Privacy and Cookies Policy of www.yukihouse.com.au, being the E-Commerce website of Yuki House Management Pty Ltd for the sale and purchase of our products.

 

Yuki House Management Pty Ltd is committed to protecting your privacy and safe browsing experience on this Website. This Privacy Policy applies to all of the products, services and websites offered by Yuki House Group Pty Ltd or its subsidiaries or affiliated companies. Sometimes we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us at our email

 

customerservice@yukihouse.com.au

 

Advertising Cookie and OPT-OUT

When you are accessing ww.yukihouse.com.au through a web browser, we may use cookies from Facebook, Google and other advertisers to improve your online experience, including the display of more relevant ads.

 

Anyone may opt-out of the Google cookie at any time by going to your Google Ad Settings. You may also opt-out of the Facebook cookie at any time by going to your Facebook Ad Settings.

 

To understand more about Advertising Cookies, visit the Australian Government Office of the Australian Information Commissioner website https://www.oaic.gov.au/privacy/your-privacy-rights/advertising-and-marketing/targeted-advertising/

 

Information We Collect and How We Use It

We may collect the following types of information:

 

  • Information you provide – When you sign up with or make a purchase from yukihouse.com.au, we ask you for personal information. We may combine the information you submit with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. This won’t occur without your consent unless necessary for site security. This data is retained for as long as you have an active account with www.yukihouse.com.au.
  • Cookies – When you visit yukihouse.com.au, we send one or more cookies to your device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. www.yukihouse.com.aualso uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on www.yukihouse.com.au services.
  • Log information – when you access the services of yukihouse.com.auvia browser, application or other clients, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are used for anti-fraud and website security purposes. After this time, these logs are automatically deleted.
  • Traffic information– When you access the services of yukihouse.com.au via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are used for content and marketing planning purposes so that we can improve our content and services. After this time, these logs are automatically deleted.

    Collection of personal information

    1. The types of information that we collect about you could include:
    • identification information, including name, driver’s licence number or student identification number;
    • contact details, including home/business addresses, email addresses and telephone numbers;
    • demographic information such as age/date of birth, household information, personal interests and gender;
    • member number or identifiers for loyalty schemes or membership/subscription programs and team member discount card number;
    • details about your Yuki House purchases and transaction history with us and your product and service preferences;
    • details about purchases, product or service preferences, transaction history and current or pending transactions, browsing and marketing interactions (such as the products viewed or added to your shopping cart) on website, apps, social media, and email communications with our Related Companies;
    • digital information, such as cookies (which are small data files transferred onto devices when a website or apps are accessed), tags and pixels (which 'tag' devices), device type and software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations, app launches, adding items to a basket, adding items to a wish list, browsing habits within our website or apps and other information as allowed in your device permissions;
    • social media account names or tags (where you have engaged with us on a social media platforms);
    • payment information where you have paid by credit card, debit card or “buy now pay later”, and information about your credit history;
    • images from video surveillance, body cameras and other cameras used in and around our stores (including in car parks, pick up areas, store entrances and publicly accessible spaces);
    • inferred information and characteristics as a result of undertaking data analysis;
    • information provided in surveys, feedback, complaints or commentary;
    • if you apply for employment with us, details regarding your employment history, educational qualifications, referee details and similar information. 

    We will usually collect personal information about you directly from you. We may also collect personal information from our Related Companies and from trusted third parties as described in ‘Our relationship’ sections below. We may also collect deidentified data from (and share deidentified data with) Related Companies for data analysis purposes.

    Often you can deal with us anonymously or by using a pseudonym, but in this situation we may not be able to provide you with the full range of services available. For example, we will not be able to deliver products to you if you do not provide us with address details for the delivery.

    1. The main ways we collect personal information are:
    • during your order or purchase of products from us;
    • when you contact or visit us, including visiting a store, making an inquiry, making a complaint or providing feedback, seeking a refund, attending an event, or if you are a supplier or service provider in connection with the supply of products and services by your business to us;
    • if you access our website or apps, including by the use of cookies, tags and pixels, which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Google and Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising;
    • if you interact with us via social media platforms;
    • if you subscribe to any of our publications (including any mailing lists) or subscriptions or use any of our apps;
    • if you participate in any competition or promotion that we conduct;
    • through our security cameras, body cameras or other cameras used in our stores (including in car parks, pick up areas, store entrances and publicly accessible areas);
    • if you use a loyalty or membership program or team member discount in connection with a transaction or account;
    • if you undertake any of our induction, safety or compliance processes;
    • if you submit an employment application to us;
    • from publicly available sources, including from Australian Government agencies, internet search platforms and social media platforms such as Facebook;
    • from any person authorised to act on your behalf or authorised to provide your personal information to us;
    • from anyone sharing information with us for loss prevention and/or law enforcement purposes; and
    • from our Related Companies.

    Use and disclosure of personal information

     

    1. We use and disclose your personal information in connection with carrying on our business, (including to provide products and services to you and relating to our involvement in loyalty schemes or membership programs that we participate in) and in some circumstances for the businesses of the Wesfarmers group of companies.
    2. We may use your personal information to:
    • sell, deliver, administer, improve and personalise our products and services;
    • administer our website and apps and personalise your experience on them;
    • provide advice regarding our products and services to you;
    • process payments and credit checks, and to provide layby services;
    • manage our stores, supply arrangements and inventory;
    • consider feedback and remedy complaints that you may make to us, communicate with you and operate our customer service centre;
    • provide refunds and exchanges and undertake and administer product recalls;
    • promote and advertise our products and services (e.g. by including your feedback in our advertising) and to undertake competitions and events;
    • personalise advertising and content displayed to you (including the layout and content of our website/app, and advertisements displayed to you on or via third party websites, apps or platforms such as Facebook);
    • monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers;
    • assist in determining your product or service preferences and preferred store locations or to direct you to your closest stores when using our websites or apps;
    • undertake database compilation and management, data processing, data analysis and matching, market research or trend analysis (including with information obtained from our Related Companies) to better understand our customers’ preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing;
    • to derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you. We may also use Related Companies and trusted service providers to undertake the process of creating these consumer insights.
    • in the case of our suppliers or service providers, to manage the provision of products and services to us;
    • to monitor and measure the use of our websites or apps, including web-based referral channels, data entered and digital behaviour such as links clicked;
    • to assist us in ensuring security, health and safety and customer and team member protection in our stores (including car parks, pick up areas store entrances and other publicly accessible areas);
    • to assist us in administering our policies, or to investigate complaints in relation to team member conduct;
    • in the case of images from body cameras, for loss prevention or store safety purposes;
    • in the case of inferred characteristics produced through data analysis, for improving products and service offerings;
    • to recruit and assess our employees or engage contractors;
    • to maintain and update our records;

    and for purposes related to any of the above or which are disclosed to you at the time the relevant personal information is collected.


    Security and storage

    Yuki House will take reasonable steps to protect the security of your personal information that we hold. We have security measures in place to protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. For example, Yuki House seeks to ensure that personal information held electronically by or for Yuki House is held on secured servers in controlled facilities.